Return & Refund policy

We do not accept returns or exchange for perishable items, however for other items we accept return requests if the item is unopened, unused with original tags intact and should be in same condition. We must receive your request within 10 days of the date you received your item.

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll send another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks.

Exchange

In the unlikely event that you will receive a damaged or defective item, however we’re happy to exchange the item for a new one except perishable/consumable items. Please email to feedback@toiju.comwithin 10 days of receiving your product to begin the process.

Return Shipping

After you’ve submitted a return request tofeedback@toiju.com, we will send you a PDF of a return shipping label. Please print it out and affix to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.